AJIRA KWA BUSINESS ADMINISTRATION, SOCIAL SCIENCE: AGENT CREATION ADMINSTRATOR (GRADE 8)

EMPLOYMENT OPPORTUNITY: Agent Creation Administrator (Grade 8)

CORE RESPONSIBILITIES

Receive, review and process Super - Agent, Retail Agents and Billers tills creation requests in accordance to the agreed KYC requirements.Verifying Super - Agent, Retail Agents and Billers in the system after creation and advising them to their respective teams.

Ensure that all tigo pesa agent queries and complaints are sorted within the agreed SLAFacilitate trainings to Super agents and ensure the provision of quality service to all retail agent.

Ensure that all new created tills are registered on Engrafi.

Ensure that after creation all KYC documents are filed and stored for operational reviews and audits.

REQUIRED QUALIFICATIONS & EXPERIENCE

University Degree in Business Administration, Social Science or related field.

Good leadership, managementand team building skills;

2 years’ work experience in related role Proficiency level in MS Office Suite including Microsoft Word, Excel, Power Point, Project and Vision.

Customer management skills


TO APPLY CLICK HERE